FinCrime Outsourcing Vendor Manager

Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.

More about our mission and what we offer.

We’re looking for FinCrime Outsourcing Vendor Manager in Austin to join the FinCrime Vendor Management team, to support our vendor teams to achieve their goals. The Vendor Manger is responsible for ensuring the outsourcing teams are delivering service at the expected quality and speed, and following the procedures and risk controls.

The Vendor Manager will be working on managing Telus El Salvador and working closely with team members in Vendor Management team.

The Vendor Manager will also be a direct lead of FinCrime Vendor Coordinators.

You can read the detailed job description for this role on

Your mission, should you choose to accept it:

• A Daily partner management - Solving ad hoc issues, contributing to the Wise FinCrime Operation strategy, owning the agent database processes (WorkDay). Following the monthly vendor billing process. Acting as a main point of contact for the vendor.

• Process design & improvement - Active involvement in the development and direction setting of the FinCrime Vendor Management team, including continuous improvement of the outsourcing process.

• Ramping up outsourcing - Ensure a high level of new agents joining by performing hiring calibrations for all outsourced roles. Work with other Vendor Managers regarding headcount balance between vendors.

• Escalation tracking - Understanding the escalation logic for each outsourced line of work, tracking and improving the escalation accuracy of the outsourced team.

• Quality and Training oversight - Helping to set up and maintaining the outsourced teams' training and quality strategy, including new starter and continuous improvement trainings.

• Vendor leadership support - Main point of contact for the outsourced Leadership, QA, Trainers etc., offering guidance and support and keeping “the Wise way of working” within the outsourced support functions.

• Reporting - A clear understanding of the FinCrime Operation KPIs, setting and tracking of the Service Delivery Gates, using data extracted from Looker for projects.

• OS Coordinator growth support - Being a direct lead of OS Coordinator(s), supporting career development of OS Coordinator through coaching and cultivating culture of autonomy in a team.

• Live the values - Contributing to the team’s culture and setting a great example by living our values on a daily basis.

A bit about you:

• You’re fully fluent in English, and you have excellent verbal and written skills

• You’ve been working in a leadership or managerial position for at least 3 years

• You have experience in FinCrime Operaitions.

• You’ve got strong analytical skills - you are comfortable with interpreting data and can derive strong insights from it

• You’ve got a sharp attention to detail, focus on accuracy, and are independent in your work. You enjoy owning your work and leading projects when needed

• You’re focused on the outcome for the customers, the team, and the company

• You’ve got a strong aptitude for learning new skills and you’re proactive in up-skilling yourself

• You’re comfortable taking initiative in launching new projects tied to the bigger mission

• You’ve got great people skills and you’re a great relationship builder

  • Any pervious leading experience is a benefit

For everyone, everywhere. We're people building money without borders  — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

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