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Job Description
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Job Requirements
You'll be great for this role if you...
Nice to Have:
Benefits
Join our village
HiBob is a village filled with amazing people and we're especially proud of that. It's a place where Bobbers can be themselves. We're about fun, dreams, hopes and ambition, just as much as we are about precision, growth, and top performance. Becoming a Bobber means you'll receive competitive compensation, benefits, and pre-IPO equity alongside all of this:
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Job Requirements
You'll be great for this role if you...
- Bachelor's degree in Business, Finance, Data Science, Operations, or related field-or equivalent practical experience.
- 4+ years of experience in Customer Success Operations, Strategy, Analytics, Program Management, or related roles in a SaaS or tech environment.
- Strong analytical and data skills: advanced Excel, proficiency with BI tools like Looker or Tableau; SQL experience is a plus.
- Hands-on experience managing complex programs using project management tools (e.g., Monday.com, Asana, Jira, Smartsheet).
- Deep understanding of customer success platforms (e.g., Gainsight, Totango) and CRM systems (e.g., Salesforce).
- Knowledge of project management methodologies (Agile, Waterfall, Hybrid) and ability to apply them practically.
- Demonstrated success in prioritizing work, managing multiple initiatives, and influencing senior stakeholders.
- Excellent communication skills-both written and verbal-with strong attention to detail and a collaborative mindset.
- Comfort working in a fast-paced, dynamic, and rapidly evolving environment.
Nice to Have:
- PMP, PRINCE2, or equivalent project management certification.
- Experience with post-merger integration within Customer Success, Operations, or Revenue organizations.
- Familiarity with change management principles and transformation programs.
Benefits
Join our village
HiBob is a village filled with amazing people and we're especially proud of that. It's a place where Bobbers can be themselves. We're about fun, dreams, hopes and ambition, just as much as we are about precision, growth, and top performance. Becoming a Bobber means you'll receive competitive compensation, benefits, and pre-IPO equity alongside all of this:
- Stock options at a high-growth unicorn startup
- 100% subsidized medical, dental, and vision coverage for employees
- 401(k) with a 3% company match starting from Day 1
- Work from home allowance to get your home office set up!
- Temporary remote work-from-anywhere in the world for up to 2 months after 6 months of employment
- Annual Headspace subscription and wellness benefits
- Two social impact days per year for volunteering
- Bob balance days - 4 additional days within a calendar year - Enjoy a company-wide long weekend at the beginning of each quarter
- Employee referral program - $2,500 bonus for each successful referral with an additional ambassador bonus
- Fun and frequent social events (in-person and virtual)
- We love birthdays - take the day off and receive a special gift
- Dog friendly office
What you need to know about the Austin Tech Scene
Austin has a diverse and thriving tech ecosystem thanks to home-grown companies like Dell and major campuses for IBM, AMD and Apple. The state’s flagship university, the University of Texas at Austin, is known for its engineering school, and the city is known for its annual South by Southwest tech and media conference. Austin’s tech scene spans many verticals, but it’s particularly known for hardware, including semiconductors, as well as AI, biotechnology and cloud computing. And its food and music scene, low taxes and favorable climate has made the city a destination for tech workers from across the country.
Key Facts About Austin Tech
- Number of Tech Workers: 180,500; 13.7% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Dell, IBM, AMD, Apple, Alphabet
- Key Industries: Artificial intelligence, hardware, cloud computing, software, healthtech
- Funding Landscape: $4.5 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Live Oak Ventures, Austin Ventures, Hinge Capital, Gigafund, KdT Ventures, Next Coast Ventures, Silverton Partners
- Research Centers and Universities: University of Texas, Southwestern University, Texas State University, Center for Complex Quantum Systems, Oden Institute for Computational Engineering and Sciences, Texas Advanced Computing Center
