The role involves designing and implementing AI-driven customer experience solutions, leading demos, and collaborating with clients on Google CCaaS architecture.
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
The TTEC Digital Google Partner Practice is a Google Cloud Contact Center Artificial Intelligence (CCAI) platform launch partner that can train, test, secure, deploy and integrate CCAI and the Vertex AI suite to produce multi-platform, data informed, enterprise solutions that fuel the exceptional employee and customer experience (CX).
We are looking for a Presales Solution Architect with experience in Google GCP, CCaaS, or UJET to join our dynamic GTM team. In this role, you will collaborate with external clients to design and implement cutting-edge conversational speech and messaging solutions. By leveraging your technical acumen with AI self-service solutions and creative problem-solving skills, you will craft intuitive user experiences that drive seamless customer interactions, enhance caller satisfaction, and optimize transaction completion—infused with the perfect balance of flair and personality.
What You'll Be Doing
- Lead Self-Service demo builds and customer sales presentations
- Provide input to overall strategy for Google CCaaS solution architecture
- Define requirements and business specifications to drive technical design and estimation
What You'll Bring to the Role
- 3+ Years of Industry Experience working with Contact Center Technology
- 1+ Years of Technical Experience with IVA, Generative AI and Advanced Speech Systems
- 1 to 2 years Google GCP Customer Experience/CCaaS Suite design and architecture experience
- Experience in managing large multi-site contact center implementations
- Experience managing development teams working with IVA & Speech applications. Familiar with call flows from IVR to CTI for call routing and screen pop
- Experience in writing technical design specifications for IVA and Speech applications
- Experience in developing call flows for complex applications
- Successful track record of solutioning speech applications for contact center operations
- Strong understanding of Generative AI design and Natural Language Processing design techniques for conversational applications
- Strong knowledge of IVA, Speech Engine, Back-end, Reporting, and CTI architecture
- Strong business analysis, requirements, design and documentation skills
- Ability to communicate both functional and technical concepts to the client
- Bachelor's Degree
What You Can Expect
- Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.
- Benefits available to eligible employees include the following: Medical, dental, vision, tax-advantaged health care accounts, financial and income protection benefits, paid time off (PTO) and wellness time off.
#LI-BN1
Please note: We are only accepting applications from candidates residing in Arizona, Colorado, Florida, Georgia, Illinois, Indiana, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New York, North Carolina, Oklahoma, Pennsylvania, Tennessee, Texas, Virginia, DC, Wisconsin and Wyoming.
This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.
Benefits available to eligible employees include the following:
- Medical, dental, vision
- tax-advantaged health care accounts
- financial and income protection benefits
- paid time off (PTO) and wellness time off.
This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.
About Us
TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.
We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
#LI-Remote
Top Skills
Ccaas
Generative Ai
Google Gcp
Iva
Natural Language Processing
Speech Systems
Ujet
Similar Jobs
Artificial Intelligence • Professional Services • Business Intelligence • Consulting • Cybersecurity • Generative AI
As a Data Scientist at PwC, you'll apply advanced analytics for data-driven decision-making, collaborating on AI solutions and managing data processes with clients.
Top Skills:
AWSAzureGCPKerasLangchainNltkNoSQLPandasPythonScikit-LearnSemantic KernelSQL
Artificial Intelligence • Professional Services • Business Intelligence • Consulting • Cybersecurity • Generative AI
This role involves leading the design and development of AI solutions for contact centers, mentoring junior staff, and managing client relationships to enhance customer engagement and operational efficiency.
Top Skills:
AIContact Center As A ServiceConversational AiData AnalyticsMachine LearningNatural Language Processing
Automotive • Big Data • Information Technology • Robotics • Software • Transportation • Manufacturing
Develop and design advanced software for driverless technology, focusing on building scalable platforms and optimizing model performance. Serve as a technical leader and mentor within the team.
Top Skills:
AWSAzureCC++DockerGCPHadoopKubernetesLinuxNoSQLPythonPyTorchRosSklearnSparkSQL
What you need to know about the Austin Tech Scene
Austin has a diverse and thriving tech ecosystem thanks to home-grown companies like Dell and major campuses for IBM, AMD and Apple. The state’s flagship university, the University of Texas at Austin, is known for its engineering school, and the city is known for its annual South by Southwest tech and media conference. Austin’s tech scene spans many verticals, but it’s particularly known for hardware, including semiconductors, as well as AI, biotechnology and cloud computing. And its food and music scene, low taxes and favorable climate has made the city a destination for tech workers from across the country.
Key Facts About Austin Tech
- Number of Tech Workers: 180,500; 13.7% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Dell, IBM, AMD, Apple, Alphabet
- Key Industries: Artificial intelligence, hardware, cloud computing, software, healthtech
- Funding Landscape: $4.5 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Live Oak Ventures, Austin Ventures, Hinge Capital, Gigafund, KdT Ventures, Next Coast Ventures, Silverton Partners
- Research Centers and Universities: University of Texas, Southwestern University, Texas State University, Center for Complex Quantum Systems, Oden Institute for Computational Engineering and Sciences, Texas Advanced Computing Center
