What We’re All About:
Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients. At Q2, our mission is simple: Build strong, diverse communities by strengthening their financial institutions. We accomplish that by investing in the communities where both our customers and employees serve and live.
What Makes Q2 Special?
Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.
The Job At-A-Glance:
Q2 is seeking a Cloud Operations Engineer to join a team that is at the forefront of transitioning Q2's 22 million Online Banking users to the cloud via AWS. Initially, this role will focus on Data Center technologies, such as networking, routing switches, and firewalls. As Q2 continues its migration to the cloud, the role will evolve to include more cloud-related work, primarily in AWS and also Azure. We are looking for an engineer with experience in both Data Center technologies and cloud environments, and a desire to grow their cloud expertise.
As a Cloud Operations Engineer, you will work on production systems that deliver Q2’s Online and Mobile banking solutions to financial institutions. When systems experience issues, you’ll collaborate with team members to quickly restore services, investigate root causes, and implement solutions to prevent future occurrences.
A Typical Day:
- Real-time support for critical service disruptions, maintaining and improving production cloud environments as we transition from Data Center to cloud.
- Collaborating across business and technology teams, providing analysis, thought leadership, and proactive solutions.
- Working closely with the Incident Response Team to perform post-mortem analysis, identifying why services degraded or failed.
- Proactively analyzing environments to identify opportunities for performance improvements and operational efficiency.
- Using a wide range of tools to identify and resolve software bugs or misconfigurations.
- Working across various departments to educate others and improve processes, leveraging both technical and communication skills.
- Recommending process improvements and creating detailed process documentation.
- Demonstrating excellent verbal and written communication skills, especially in customer-facing scenarios.
- Participate in an on-call rotation to assist with customer-impacting outages (1 week a month).
Bring Your Passion, Do What You Love. Here’s What We’re Looking For:
- Typically requires a Bachelor’s degree in Computer Science and a minimum of 5 years of related experience; or an advanced degree with 3+ years of experience; or equivalent work experience.
- Experience in Cisco firewalls, routers, and switches.
- Familiarity with Jira and Agile methodologies, with strong organizational skills to manage tasks efficiently.
- Knowledge of Linux and Windows Systems Administration.
- Knowledge of VMWare and cloud environments such as AWS and Azure.
- Knowledge of networking concepts and virtualized environments.
- Knowledge of Cisco ASA, Cisco Firepower, Cisco ASR Routers, and Cisco ACI for switching a+.
- Proficiency with Automation / Orchestration tools such as Ansible and HashiCorp Consul, Nomad, Vault, Packer, and Terraform or equivalent technologies.
This position requires fluent written and oral communication in English.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Health & Wellness
Hybrid Work Opportunities
Flexible Time Off
Career Development & Mentoring Programs
Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
Community Volunteering & Company Philanthropy Programs
Employee Peer Recognition Programs – “You Earned it”
Click here to find out more about the benefits we offer.
How We Give Back to the Community:
You can learn more about our Q2 Spark Program, Q2 Philanthropy fund, and our employee volunteering programs on our Q2 Community page. Q2 supports dozens of wide-reaching organizations, such as the African American Leadership Institute, and The Trevor Project, promoting diversity and success in leadership and technology. Other deserving beneficiaries include Resource Center helping LGBTQ communities, JDRF, and Homes for our Troops, a group helping veterans rebuild their lives with specially adapted homes.
At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Applicants in California or Washington State may not be exempt from federal and state overtime requirements
Top Skills
Q2 Austin, Texas, USA Office
Our HQ is in North Austin, near Lakeline Mall area with easy access to multiple highways and the Toll road.
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