Chief of Staff-Chief Consumer & Marketing Officer

At Realtor.com we are building products that empower millions of home buyers, renters, dreamers, and real estate professionals. We aim to radically simplify the home buying/selling process, and to help more people achieve the dream of home ownership. To help us achieve this mission we are looking for a Chief of Staff to the Chief Consumer and Marketing Officer, who leads a newly created organization to unite consumer marketing, product, and design teams. This is a unique experience to learn multiple disciplines for the #1 brand real estate professionals trust in online Real Estate. 

As a part of our team, you’ll engage with talented teammates and leaders, learn and innovate, have a huge impact, and have a great time doing it. If you enjoy working in a fast-paced, dynamic work environment and have a desire to grow yourself while making a meaningful impact on our business and users, then make the move!

In this role, you will operate as the right hand of the Chief Consumer and Marketing Officer, where you will focus on driving strategy, partner management, planning and budgeting. Additionally, you will be responsible for supporting communications, operations and execution e.g. staff meetings, all-hands, M&A coordination, etc. You will play a critical role within the Consumer and Marketing leadership team, with a direct reporting line to the Chief Consumer and Marketing Officer.

Executive & Leadership Support

• Act as a trusted advisor and operator for the Chief Consumer and Marketing Officer who can fill in as necessary in meetings, synthesizing information and feedback for quick decision-making.
• Anticipate the Executive’s needs and proactively assemble the appropriate people and resources to solve problems as independently as possible. Bring forth new ideas and solutions to help scale processes and more order to busy teams.
• Field and funnel incoming requests; exercise strong judgment and discretion with highly confidential information.
• Acts as a liaison and trusted partner while relaying and exchanging information with others including: senior leaders and other cross functional organizations or colleagues.

Business Management

• Assist the Chief Consumer and Marketing Officer in managing the rhythm of the business in close partnership with the Consumer and Marketing Leadership teams. This includes: owning meeting agendas and following up on action items.
• Attend meetings and capture meeting insights as needed.
• Meet deadlines by maintaining an organized approach, knowing how to prioritize and coordinate multiple work activities in a fast paced environment.

Strategic Planning and Operations 

• Support fiscal year planning, OKR/PM/GM planning, headcount planning

Communications and Culture

• Move change forward as we transform our Consumer strategy, with effective communication and change management practices.
• Support key initiatives around purpose, talent, decision making, priorities, community and communications to help nurture and scale our culture.
• Lead, drive and execute on various team events, socials, offsite meetings, etc.
• Work cross-functionally to ensure communication is efficient and clear between teams.

Process Improvement

• Constantly evolve and improve systems, processes, etc. to allow marketing and product teams to function effectively

• A strategic thinker, disciplined planner, and strong operator who has proven experience working closely with engineering leadership
• A highly collaborative leader with a track record of building effective cross-functional teams and relationships
• An engaging communicator, who makes complex and nuanced topics accessible to the larger organization through relevant examples and storytelling
• World-class written and verbal communication skills including demonstrated capabilities in public speaking, leading meetings and workshops, and creating presentation materials
• Comfortable in working in high pressure, time-sensitive situations

• Bachelors Degree and 10+ years of relevant experience
• Demonstrated experience engaging and influencing senior executives and managing stakeholders
• Exceptional project and program management abilities with a history of driving results on key initiatives across departments
• Track-record for attracting, organizing and developing high performing, diverse teams
• Strong understanding of technology requirements, challenges, and terminology